Data Deletion

This page explains how to delete your data from Loqma Menu — including WhatsApp data — and how long it takes. It supplements our Privacy Policy.

If you are a subscribing business (restaurant)

Disconnect WhatsApp only. Dashboard → Settings → WhatsApp → "Disconnect number". The stored access token is deleted immediately and all further processing stops. Your account and menu are unaffected.

Delete your whole account. From the email address registered on your account, write to info@loqmamenu.com with the subject "Data deletion request". We verify your identity, then delete the account and all its data within 30 days and send you a confirmation. Records we are legally required to keep, such as invoices, are retained for the statutory period and then deleted.

If you are a customer of a restaurant using Loqma Menu

Your data belongs to the restaurant you ordered from; we process it on that restaurant's instructions. Contact the restaurant directly, or send us the restaurant name and the phone number you used when ordering. We forward your request to the restaurant and carry out the deletion once it confirms — within 30 days at most.

What gets deleted

• Account and profile data
• Phone numbers and addresses
• The order history associated with you
• WhatsApp conversation content stored by us
• Access tokens for connected third-party services
• Images you uploaded

Need help?

Email: info@loqmamenu.com
WhatsApp: +968 9703 6100
INTIQAA FOR INVESTMENT & MULTI ACTIVITIES (Loqma Menu), P.O. Box 120, P.C. 111, Al Azaiba, Muscat, Sultanate of Oman