Refund Policy

Effective Date: September 4, 2026 Last Updated: September 4, 2026

Scope of This Policy

This Refund Policy applies exclusively to purchases of software modules, add-ons, and licensing products made through our checkout powered by Paddle.com ("Paddle"), our authorized reseller and Merchant of Record for these transactions.

This policy does not apply to Loqma Menu digital menu and POS subscription plans purchased directly outside of Paddle checkout, which remain governed by our separate Financial Policy.

Merchant of Record

Paddle.com is the Merchant of Record for all purchases made through this checkout. This means you are purchasing from Paddle, and Paddle's own Buyer Terms and Refund Policy also apply to your transaction, in addition to the terms below.

Refund Window

You may request a full refund for any purchase processed through Paddle within 14 calendar days of the transaction date.

• Requests submitted within this 14-day window will receive a full refund of the amount paid.
• This applies to one-time purchases, licenses, and the first payment of any recurring subscription processed through this checkout.
• No partial refunds, administrative fees, or deductions are applied to eligible requests.

How to Request a Refund

To request a refund, contact us at intiqaaoman@gmail.com with:

• Your Paddle order/transaction ID (found in your Paddle receipt email)
• The email address used for the purchase
• The date of purchase

You may also request a refund directly through Paddle using the link provided in your Paddle receipt email.

Processing Time

Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Questions

For any questions about this policy, contact us at intiqaaoman@gmail.com or +968 9703 6176.

This policy applies solely to transactions processed through Paddle.com. For Loqma Menu subscription plans purchased through other channels, please refer to our Financial Policy.